HELP & SUPPORT
How can we help?
Find a quick answer below, or reach out to the Credinaut support team.
GET IN TOUCH
Contact support
Email credinaut-support@sainibuilds.com with a brief description of what happened, your device type, and any error message you see.
SELF-SERVICE
Your data and account
Export your data
Open the app and go to Settings → Privacy & data → Export my account data. If account access is unavailable, the app may offer a local data export. Review the destination before sharing the JSON export.
Delete your account
Go to Settings → Privacy & data → Delete Credinaut account and follow the confirmations. If the process stops, use the recovery code shown in the app when contacting support.
QUICK ANSWERS
Common questions
I can’t sign in. What should I try?
Check your connection and make sure you are using the same sign-in method and email address as before. Request a fresh code if one has expired. If sign-in still fails, contact support with the visible error message. Never send us the code itself.
Why didn’t I receive a reminder?
In the app, check Settings → Payment reminders and make sure reminders are on. Check notification permission in your device settings, confirm the statement has a future due date, and make sure it is not marked paid. Reminders are scheduled on your device.
Does marking a payment paid send money?
No. Credinaut updates your record and stops its reminders. Make payments through your card issuer or bank, and confirm them there.
Is my bank connected?
No bank connection is needed for the current manual-entry experience. Enter statement information yourself and verify balances and due dates with your card issuer.